AquaDrop — Delete Your Account

Applies to the AquaDrop customer app and AquaDrop Partner app

You can permanently delete your AquaDrop account and its associated personal data at any time. There are two ways to do it.

Option 1 — Delete it yourself, in the app (fastest)

1. Open the AquaDrop app and make sure you're signed in.
2. Go to the Profile tab.
3. Scroll to the bottom and tap “Delete my account.”
4. Confirm in the dialog. Your account and personal data are deleted immediately.

Option 2 — Request it by email

If you can't access the app, email us from the address (or with the phone number) linked to your account and we'll delete it within 7 days:

What gets deleted

• Your name, email, mobile number, and Google sign-in link
• Your saved delivery addresses and their GPS locations
• Your device/notification tokens
• Suppliers and delivery partners: your UPI ID and bank/payout details, and your vehicle details are removed from the app

After deletion you will no longer be able to log in with that account. If you ran a store on AquaDrop, it is closed and removed from the app at the same time.

Identity records for suppliers and delivery partners

If you registered as a supplier or delivery partner, there is one exception you should know about before you delete.

The identity document you uploaded for verification — and, if you were a delivery partner, the facial verification capture you recorded during onboarding — together with your name, mobile number and payout details, is moved to a restricted archive rather than erased. AquaDrop is a marketplace that handles other people's money and sends people to customers' homes, so we have to be able to establish who a partner was if a payment dispute, fraud complaint, insurance claim or law-enforcement request arrives after the account is closed.

• The archive is not visible in the app to anyone, and is not used for marketing, analytics or any other purpose.
• Only AquaDrop administrators can access it, and only to answer a specific dispute or a lawful request.
• It is automatically and permanently deleted 8 years after your account is closed — the period Indian tax and accounting rules expect business records to be kept, with margin for the limitation period on civil claims.

Customers do not upload identity documents, so nothing of this kind is kept for a customer account.

If you believe this record should be removed sooner, email us at the address above and we will consider the request against any legal obligation we have to keep it.

What is kept, and why

Records of past orders, payments, and wallet/settlement transactions are retained in anonymized form (no longer linked to your name or contact details) for the period required by Indian tax and accounting law. These records contain no personal information that identifies you.

Before you delete

If you have an order in progress or a wallet balance, please let it complete or withdraw the balance first — the app will ask you to resolve these before deletion.

← Back to AquaDrop  ·  Privacy Policy