AquaDrop — Privacy Policy

Last updated: July 24, 2026

AquaDrop ("we", "us", "our") operates the AquaDrop drinking-water and water-services delivery marketplace, available via our website and Android/iOS apps (the "Service"). AquaDrop is operated by an Udyam-registered proprietorship (Udyam Reg. No. UDYAM-AP-17-0082345) based in Andhra Pradesh, India.

This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account information: phone number, name, and email address (if you sign in with Google).
• Location information: delivery addresses you save, and live GPS location while an order is being delivered or a courier/supplier is actively fulfilling one — used to show accurate delivery ETAs and maps.
• Order and payment information: your order history, subscriptions, and payment status. Card, UPI, and other payment instrument details are collected and processed directly by our payment partner, Razorpay — we do not store your full payment card details.
• Communications: support tickets you raise with us.
• Device information: basic technical data (IP address, app version) used for fraud prevention and troubleshooting.

How we use your information

• To create your account and process orders, subscriptions, and deliveries.
• To send you one-time passwords (OTPs) for login via WhatsApp.
• To show live delivery tracking and estimated arrival times.
• To process payments securely via Razorpay.
• To detect and prevent fraud and abuse (for example, verifying that a delivery address is genuine and within a supplier's service area).
• To respond to support requests and improve the Service.

Third-party services we use

• Razorpay — payment processing.
• Meta (WhatsApp Business Platform) — delivering login OTP messages.
• Google — "Sign in with Google" authentication, and Google Maps for address search and live delivery maps.

Each of these providers processes data under its own privacy policy.

Data sharing

We share your delivery address and contact details with the supplier and delivery courier assigned to your order, solely to fulfil that order. We do not sell your personal information to third parties.

Data retention

We retain account and order data for as long as your account is active, and as needed to comply with legal, accounting, or dispute-resolution obligations.

Your choices

• You can update or delete saved addresses from within the app.
• You can request deletion of your account and associated personal data by contacting us below.

Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us

For any privacy questions or data-deletion requests, contact us at asheeshanuroop@gmail.com.